APPOINTMENTS & ARRIVALS

• Please arrive at least 10 minutes prior to your scheduled appointment.

• Late Arrivals: If you are more than 10-15 minutes late, we may need to shorten your service time or reschedule your appointment to accommodate the next client.

• Cancellations: We require at least 24 hours’ notice for cancellations or rescheduling. Frequent no-shows may be required to pay a deposit for future bookings.

REFUNDS & SERVICE GUARANTEE

• No Cash Refunds: We do not offer refunds on services provided. However, we want you to be 100% satisfied.

• The Fix Policy: If you are dissatisfied with your nails (chipping, lifting, or shape), please contact us within [3-5] days of your original service. We will happily fix them free of charge. Repairs after this period will be charged at regular prices.

• Note: This guarantee does not cover breaking or lifting caused by your own lack of care (e.g., heavy lifting, picking).

HEALTH & SAFETY

• Right to Refuse Service: For your safety and ours, we reserve the right to refuse service to anyone with open wounds, fungal infections, or contagious diseases. We strictly follow State Board sanitation regulations.

• We also reserve the right to refuse service to anyone who is rude or disrespectful to our staff.

CHILDREN & GUESTS

• For safety reasons and to maintain a relaxing atmosphere, children must be supervised by an adult at all times.

• Please do not bring additional guests (friends, family, pets) who are not receiving services, as our seating is limited. Service animals are welcome.

PERSONAL PROPERTY

• We are not responsible for any lost, damaged, or stolen personal items. Please keep your belongings with you at all times.

• Please be careful with your clothes. We are not responsible for damage caused by nail polish or chemicals.

PAYMENT

• We accept Cash, Visa, MasterCard.

• Tips: Tips are greatly appreciated. We prefer tips in Cash.

Thank you for your cooperation and for choosing Viet Nail Pos!